Our Call Analytics solution augments existing Avaya CMS product with ability to report on Individual detailed call records (i.e External Call History, or ECH data). 

Customers that are stuck with an obsolete Avaya Contact Analyzer solution that requires Adobe Flash or kludgy workarounds to run can now use our Contact Analytics solution.

Our Contact Analytics solution provides a modern interactive visualization and full reporting capabilities on top of your Avaya detailed call records.